Automate
The work your team does by hand, done by software.
Customer questions at 11pm. The same data retyped between two systems. Onboarding that is really a checklist in somebody's head.
Most businesses do not have a software problem, they have a repetition problem. If a person is the integration between two systems, or the reason a customer waits until morning for an answer, that is the work. This lane is about removing it without breaking the parts that were working.
You are in the right lane if: It works, but a person is doing it over and over.
- 01Customers message after hours and you cannot get back to them fast enough.
- 02You want AI handling real questions in English and Swahili, not a generic FAQ bot.
- 03Somebody retypes the same information between two systems every week.
- 04Client onboarding is a checklist a person works through by hand, differently each time.
- 05Quotes, invoices, contracts or reports get assembled manually and inconsistently.
- 06A law, accounting or consulting practice runs intake, booking and documents out of email and memory.
- 07You want AI where it earns its place, not bolted on for show.
WhatsApp AI that does operations
Customer service in English and Swahili that answers real questions, takes orders, sends M-Pesa payment links, and hands off to a human at the right moment instead of looping.
Client onboarding and intake
The pipeline from first enquiry to onboarded client: forms, approvals, reminders, and the record that proves what happened and when.
Document and reporting workflows
Generating the documents a practice produces every week from data it already holds, so the output is consistent and the person reviews rather than retypes.
Integrations and agentic workflows
Connecting the tools you already pay for, and using AI for the judgement steps rather than the whole job. The boring wiring is most of the value.
Get Smart
Custom WhatsApp AI operations setup, not a generic FAQ bot.
Priced after a brief conversation
- Everything in Get Online
- WhatsApp Business API (the real API, not just the app)
- AI customer service in English and Swahili: FAQs, hours, pricing, directions
- Order taking via WhatsApp with M-Pesa STK push payment links
- Custom conversation flows tuned to how you actually do business
- Client intake and booking flows for professional practices
- Analytics dashboard so you see what customers ask and what converts
- One month of support and AI tuning after launch
- Hourly
- From KES 4,000 or USD 40 per hour, for one clear problem that does not need a package.
- Project engagements
- Priced by scope after a brief and a scoping call. You get the number in writing before anything starts.
- Always On
- Monthly managed service. We run the boring parts so you run the business, with priority response when something breaks. Available on any lane once we have shipped something together.
You can engage me directly or contract with Noria Technologies LTD, the practice I have run since 2020.
Systems behind this lane that are running today. Every figure is explained in its writeup.
- Live2026
Zana
Billing, collections and reconciliation for any business that invoices the same customers every cycle.
- 5M
- connections it can bill
- 8
- kinds of business on one ledger
Read the writeup
- Live2022
SiteBooks
Construction management for contractors, and for the diaspora clients funding a build they cannot visit.
- 100+
- construction projects run on it
- KES 50M+
- processed through the platform
- 4 years
- in continuous production
Read the writeup
- 01Send a brief. Describe the task a person repeats, and roughly how often.
- 02We scope it on a call, starting with whether it is worth automating at all.
- 03I send a written scope and a price within 48 hours.
- 04Delivery is typically 2 to 8 weeks, and the first thing shipped is usually the step that hurts most.
If a person does the task twice a month, automating it will cost more than it saves. I will tell you that on the call rather than quote you for it. Automation earns its keep on volume, on consistency, or on something that fails badly when a human forgets.
Email: [email protected]. The person who scopes your work is the person who builds it.